Upgrading to premium issue

OrdinaryFatGuy — Mon, 24 Dec 2018 01:10:37 GMT

On Desember 24, my Spotify has a deal of upgrading to premium for Rp 4990 (I am living in Indonesia). My account is not premium yet so I decided to buy it because it is cheap.

(My account and my paying method are already In Indonesia Country)

So I decided to buy it using a credit card (visa) and when I click the buy/start button it says "Payment failed. Try again, or use another payment method."

I try it again and again and it says the same thing.

Could anyone help me with this problem please?

Re: Upgrading to premium issue

OneByBoo — Mon, 24 Dec 2018 05:53:39 GMT

Hey there @OrdinaryFatGuy

and thanks for reaching out to the community!

I'm adding this Payment troubleshooting help guide for you to check out.

Please click on the first option "Trying to join a subscription" for further info.

Let me know if it helped 😃

topic Re: Upgrading to premium issue in Subscriptions

Upgrading to premium issue

Re: Upgrading to premium issue