topic Re: Did not received ecard in Subscriptions

Did not received ecard

GabiKleebi — Mon, 24 Dec 2018 14:27:39 GMT

I bought an e-card for my sister and the e-mail should come today. But I have not received any e-mail except the e-mail with proof of purchase. There was a code there, but I do not know if this is the code for the e-card. Even the proof of purchase does not contain the color scheme that I have selected when purchasing the e-card. When do I receive the e-mail? It's a present for my sister and I need it now.

Re: Did not received ecard

Maxim — Mon, 24 Dec 2018 15:01:54 GMT

Hey @GabiKleebi,

Can you please check your emails spam/junk folder? Maybe the email has landed in there.

Thanks!

Re: Did not received ecard

prodige69 — Mon, 24 Dec 2018 23:43:19 GMT

I bought an e-card dec 18 and the e-mail should come dec 24.

I only received the paypal validation email dec 18

Re: Did not received ecard

Maxim — Tue, 25 Dec 2018 07:23:01 GMT

Hey @prodige69,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!

Re: Did not received ecard

GabiKleebi — Tue, 25 Dec 2018 17:47:58 GMT

There is no email in the Spam folder. The email still has not arrived today ... The code in the purchase confirmation has worked, but why can I choose a color scheme and an email address and a date, if then no email comes? That seems pretty pointless ...

Re: Did not received ecard

Maxim — Wed, 26 Dec 2018 09:13:55 GMT

Hey @GabiKleebi,

Can you please post a screenshot of the email that you've received? Please make sure that no sensitive info is shown.

Thanks!

Re: Did not received ecard

prodige69 — Wed, 26 Dec 2018 10:16:20 GMT

Hi ! Sorry for the late answer !

I solved it !

I went to this facebook link https://www.facebook.com/SpotifyCares/ they helped me very well 🙂

Just ask your question on the wall or by messenger.

Have a good day