topic Re: Can't subscribe in Subscriptions

Can't subscribe

carlows — Wed, 26 Dec 2018 18:29:25 GMT

Plan

Free/Premium

Country

Brazil

Device

Motorola One

Operating System

Android One Pie

My Question or Issue

I'm trying to pay a premium subscription with a debit card, but when i click finish it says "please insert a valid credit card number". How do i fix this?

Re: Can't subscribe

Noah — Wed, 26 Dec 2018 21:04:21 GMT

Hey @carlows,

Welcome to the community!

First up, I’d recommend checking out this support article for some payment troubleshooting steps.

If you're still having trouble, I'd recommend contacting your bank or credit company to check if your debit card is enabled for online and recurring transactions. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.

Let me know how it goes. Happy listening 🙂

Re: Can't subscribe

carlows — Wed, 26 Dec 2018 23:14:50 GMT

Thanks for the answer, but i already found the problem. Turns out i'm just dumb and didn't see my debit card wasn't accepted by Spotify. Thanks anyway!

Re: Can't subscribe

Noah — Wed, 26 Dec 2018 23:26:32 GMT

Hey @carlows,

You're welcome! If you need a hand with anything else, just give me a shout 🙂

spotify:user:spotify:playlist:2PXdUld4Ueio2pHcB6sM8j:small