Price raised without my consent or knowledge

Phoenix17 — Thu, 03 Jan 2019 09:29:42 GMT

Plan

Premium

Country

United States

Device

Samsung Galaxy 9

My Question or Issue

When the time came this month to pay for my account, I didn't have the money to pay but eventually I got there two days later. To my knowledge my account was costing only $9.99 every month. This morning, when I opened my app I noticed that I am still getting the notification saying that I still have not payed. When I went to check my balance I had more than enough to pay the $9.99 but when I went to add another payment method the only ones available were the Family, Year, or Student passes, non of which I need or want. Spotify never notified me of any change in my account involving the price, which they are supposed to do as of their customer agreements.

Re: Price raised without my consent or knowledge

Billy-J — Sun, 06 Jan 2019 20:25:53 GMT

Hey @Phoenix17, and welcome to the community.

Hope you're doing great!

Sorry to hear this.

Yes, the regular price for Premium in your currency is $9.99 + Taxes. Can you send me a screenshot of the charges you are getting (make sure to hide sensitive info when posting to the community)?

Let me know how this goes 🙂

topic Price raised without my consent or knowledge in Subscriptions

Price raised without my consent or knowledge

Re: Price raised without my consent or knowledge