topic Re: Premium on App isn’t working in Subscriptions

Premium on App isn’t working

arkata763 — Fri, 04 Jan 2019 08:43:45 GMT

Plan

Premium

Country

Bulgaria

Device

iPhone 8 Plus

Operating System

iOS 12.1.2

My Question or Issue

Hello, after an update of the Spotify App I cannot use Premium. However, the Premium plan is working on my PS4. I tried logging in and out of the app, aswell as reinstalling it - but it still won’t work properly. How to proceed? Thanks in advance.

Re: Premium on App isn’t working

OneByBoo — Fri, 04 Jan 2019 16:02:51 GMT

Hey there @arkata763!

Adding this help guide on possible reasons and steps on why your account isn't working properly.

Please follow all steps and let me know how you did.

Waiting on your updat=)

Re: Premium on App isn’t working

arkata763 — Sat, 05 Jan 2019 22:16:24 GMT

Hello there and thank you for answering.

Unfortunately, I tried all the steps already - tried logging out and back in, and checked my subscription status - it says free, although it shouldn’t. As I said - the Premium subscription works fine on my PS4 - it’s the phone app that is not working after the update.