topic Spotify premium won’t accept my pay method in Subscriptions

Spotify premium won’t accept my pay method

Yessicarmendarz — Mon, 07 Jan 2019 10:48:38 GMT

Plan

Free

Country

Mexico

Device

iPhone 8,

Operating System

(iOS 10

My Question or Issue

I had premium but I wasn’t able to pay the next month, now that I can do it Spotify won’t accept any debit card I own

Re: Spotify premium won’t accept my pay method

OneByBoo — Mon, 07 Jan 2019 13:32:59 GMT

Hey there @Yessicarmendarz!

Please check out this help guide on payment troubleshooting to see if it helps.

Waiting on your update 😃

Re: Spotify premium won’t accept my pay method

Billy-J — Mon, 07 Jan 2019 17:37:57 GMT

Hey @Yessicarmendarz.

Thanks for reaching out.

On top of what @OneByBoo said, also try this using a different browser or incognito mode. If that still doesn't help, follow the link he provided, and keep us in touch.

Looking forward to your reply! 🙂

Re: Spotify premium won’t accept my pay method

Yessicarmendarz — Tue, 08 Jan 2019 04:34:51 GMT

Yep I tried that before and still won’t work, thanks 🙂

Re: Spotify premium won’t accept my pay method

Yessicarmendarz — Tue, 08 Jan 2019 04:42:37 GMT

I tried using the incognito mode but still the same, I’ll try it later on my computer I hope it works 🙂

Re: Spotify premium won’t accept my pay method

Billy-J — Wed, 09 Jan 2019 11:19:33 GMT

Hey @Yessicarmendarz.

Sure thing! Let me know if the computer works. If it doesn't, reply back here and you and I can proceed with the next steps.

Let me know how this goes! 🙂