topic Re: Update Billing Information in Subscriptions

Update Billing Information

angelynshapiro — Mon, 07 Jan 2019 18:47:13 GMT

Plan

Premium

Country

USA

My Question or Issue:

I need to update my billing information, but it does not appear as an option when I click the subscription option on my acount page.

Re: Update Billing Information

Jᴀᴄᴋ — Tue, 08 Jan 2019 15:33:57 GMT

Hey, @angelynshapiro thanks for reaching out to the community,

If your trying to update your subscription information I would suggest following these steps in this article on changing your payment information. Let me know if that helped 🙂

-J

Re: Update Billing Information

angelynshapiro — Tue, 08 Jan 2019 15:39:35 GMT

Thanks Jack - when I open the subscription page there is not an option for payment method. Hence my query.

Re: Update Billing Information

Jᴀᴄᴋ — Tue, 08 Jan 2019 15:42:32 GMT

Hm, That is odd, can you send me a screenshot? (please leave sensitive info out).
-J

Re: Update Billing Information

angelynshapiro — Tue, 08 Jan 2019 15:57:35 GMT

This is all I see when I choose subscription from the menu.
[image: Screen Shot 2019-01-08 at 10.55.04 AM.png]

Re: Update Billing Information

Jᴀᴄᴋ — Tue, 08 Jan 2019 18:05:11 GMT

Hey again,

I can't see your screenshot, can you try resending it?

-J