topic Re: Discounts for regular users in Subscriptions

Discounts for regular users

Severinsen95 — Thu, 10 Jan 2019 06:07:55 GMT

Plan

Premium

Country

Noeway

Device

Sony Xperia X Performance

Operating System

Android Oreo

My Question or Issue

I have been an active user of spotify for around 10 years, and I've consistently been buying the yearly discounted 1-year offer for spotify premium.

You've now 1) raised the general monthly price and 2) seemingly cut out the ONE convenient offer that I come back for every year.
It's incredibly stupid of you not to include discounts with your bulk offers of 3, 6 or 12 months, like other providers of almost any other subscription service. It makes us as costumers feel less valued for sticking with you all these years.
I would like Spotify to have a constant discount the more months you pay for, or at least bring back the yearly offer you've had before.

If you want to make your customers happy, like you keep saying, you will give us some simple benefits like this.
I've been a paying customer for years, and I don't feel like you're giving anything back, so I've been considering just changing to a different service all together, that provide benefits for people that do commit to longer periods of time, and I'm not alone in wanting new offers.

Re: Discounts for regular users

Maxim — Thu, 10 Jan 2019 06:22:42 GMT

Hey @Severinsen95,

Thanks for coming to the Community.

I'd recommend that you add your support to this idea to let Spotify know that it's something you'd like to see implemented.

Re: Discounts for regular users

katrinarnunez01 — Thu, 10 Jan 2019 18:48:15 GMT

Can you offer me a special discount price in order to keep my subscription? I don't qualify for the student discount and the family subscription won't work. I don't want to cancel.

Re: Discounts for regular users

Maxim — Fri, 11 Jan 2019 13:43:50 GMT

Hey @katrinarnunez01,

I'd recommend checking out this support article: https://support.spotify.com/account_payment_help/subscription_information/spotify-new-subscriber-offers/

Thanks!

Re: Discounts for regular users

katrinarnunez01 — Thu, 10 Jan 2019 20:58:57 GMT

Thanks, but none of these offers work for me. I am looking for an offer
that will lower my monthly subscription in order to keep my account with
Spotify.

Re: Discounts for regular users

Maxim — Fri, 11 Jan 2019 13:49:17 GMT

Hey @katrinarnunez01,

Spotify has various other offers throughout the year. I'd recommend keeping an eye out and perhaps you'll be able to find a suitable offer in the future. 🙂

Re: Discounts for regular users

Severinsen95 — Sat, 12 Jan 2019 04:41:14 GMT

Please tell me exactly what offers you are speaking of, that are not for first time users or students.
You had ONE offer, and that's the one you cut. I know this is what you're told to say, but it's clearly not something that actually happens, and instead of thinking that we're naive idiots, you can relay this information to your superiors.

My subscription is cancelled until further notice, because I will NOT support companies that don't value their customers in any shape or form.

Re: Discounts for regular users

Katerina — Sat, 12 Jan 2019 10:44:02 GMT

Hey there @Severinsen95,

Thanks for posting and welcome to the Community!

Unfortunately, we don't offer discounts to long-term subscribers at the moment. You can read more about this here.

However, we’re always offering trials or deals where you can get Spotify Premium for a fraction of the regular price, or even free. In this case, we'd recommend keeping an eye out on our current offers to see what trials or offers we have available if you decide to upgrade again in the future. Please note that offers are usually available for a specified time.

We'd also recommend voting in this idea and leaving your feedback, that @Maxim has shared previously. If you'd like more information on how the Ideas Exchange works, make sure to head here.

Take care 🙂

Price keeps going up for long-term subscribers

Meanderher — Fri, 27 Dec 2024 18:53:25 GMT

I've been paying for Spotify for several years, and the price has gone up twice in the last two. Given how much money I've shelled out, I would have appreciated being grandfathered into the original price or at least offered a discount. The only reason I haven't cancelled is because I am currently a student and they now offer a student rate. I will almost certainly cancel once I graduate.