topic Re: Not Being Charged Successfully (Student) in Subscriptions

Not Being Charged Successfully (Student)

shirothewhite — Tue, 15 Jan 2019 12:53:54 GMT

Plan

Premium

Country

Philippines

Device

Asus Zenfone 4 Max

Operating System

Android Oreo

My Question or Issue

Hello.

I have noticed someone else using my account without my permission somehow around a month ago, and now I've logged out everywhere and changed my password. Though the perpetrator changed my subscription from student to family and now I've missed a payment and can't change it. I've been using my student discount for a few months now, I'm at a loss on what to do aside from subscribing to a full premium and I don't want to pay just to change something I didn't do. Is there any way I can resolve this?

Re: Not Being Charged Successfully (Student)

Jordaniel_42 — Tue, 15 Jan 2019 17:38:08 GMT

I would cancel your subscription, then look up the Student Plan via google. Then try to sign up for the student plan through that.

Re: Not Being Charged Successfully (Student)

Guido — Thu, 17 Jan 2019 10:21:49 GMT

Hey @shirothewhite.

Thanks for your message!

As @Jordaniel_42 mentioned, you need to cancel and resubscribe. It's easier than it sounds and can all be done via this page 🙂

Hope it works. Let us know if you have further questions.

Have a nice day!