topic Re: account is gone in Subscriptions

account is gone

glh21 — Mon, 14 Jan 2019 18:23:07 GMT

My Question or Issue

I had a premium subscription that has dissapeared (not sure what happened). I let it go/opened a new free account (back to free/with advertisments) but am still being billed for the subscription that I no longer have access to...

Re: account is gone

Billy-J — Mon, 14 Jan 2019 19:47:03 GMT

Hey @glh21, and welcome to the community.

Hope you're doing great!

I'm very sorry to hear this. To confirm, you can't get access to your old account, so you created a new one and you're still being billed from that old account?

Let me know, and I'll see what we can do going forward 🙂

Re: account is gone

glh21 — Wed, 16 Jan 2019 15:38:20 GMT

Yes, This is correct.

When I logged in, I received a notification that there was no account used with my email.

At the time, I didnt have time to investigate so I started a new account.

Then a month later, I noticed a charge on my credit card for 14.99

All of my playlists are gone...:(

Thank you for your help

Greta

Re: account is gone

Billy-J — Wed, 16 Jan 2019 18:07:16 GMT

Hey @glh21.

Thanks for the info!

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

Have a nice day 🙂