topic Re: Payment failed for unknown reasons in Subscriptions

Payment failed for unknown reasons

Edvinas1 — Mon, 21 Jan 2019 17:23:29 GMT

Plan

Premium for family

Country

Lithuania

Device

Huawei P20 Lite

Operating System

Emui 8.0

My Question or Issue

So on the ninth day of month i get a bill to pay for the premium but this month my mom changed her bank account card cause the old one expired, so I tryed changing payment details, but after doing that I get an error saying that the payment failed. I decided to wait for couple days, but nothing changed, now i cancelled subscription and tryed again and yet still can't get the premium, seems kinda off cause I am using it for almost a year and never have experienced something like this. I checked if there's any problem with internet bank, couldn't find anything. Would be great to hear any tips or solutions what should I do.

Re: Payment failed for unknown reasons

Maxim — Mon, 21 Jan 2019 18:52:11 GMT

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

Re: Payment failed for unknown reasons

Edvinas1 — Mon, 21 Jan 2019 20:31:10 GMT

Hey ya!

Cheers for the answer but unfortunately those articles didn't really answer my question, also tryed to pay it with my own debit card, still got "Payment failed. Try again or use a different method." Could be related somehow with where I am living or something? Maybe I should try creating a new account and getting premium over there?

Hope to hear from somoene soon!

Re: Payment failed for unknown reasons

Maxim — Mon, 21 Jan 2019 20:35:24 GMT

Is your account's country setting set to Lithuania? Has your payment method been issued there as well?

https://support.spotify.com/account_payment_help/account_basics/how-can-i-change-my-country-setting/

Let me know.

Re: Payment failed for unknown reasons

Edvinas1 — Mon, 21 Jan 2019 20:39:56 GMT

Yeah can't even change to any other, and about payment method it is set to Lithuania as well

Re: Payment failed for unknown reasons

Maxim — Tue, 22 Jan 2019 15:38:13 GMT

Thanks for letting me know.

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

I hope this helps!

Re: Payment failed for unknown reasons

Edvinas1 — Tue, 22 Jan 2019 15:42:22 GMT

Thanks for helping, but I already did that, and they managed to fix the issue all good now!