topic Re: Paying twice in Subscriptions

Paying twice

iaracsantiago — Wed, 30 Jan 2019 15:38:35 GMT

Plan

Premium

Country

Brazil

Device

iPhone XS

Operating System

iOS 12.1.2

My Question or Issue

For the last 6 months (since my credit card was cloned and I had to provide another one), I've been paying for the service twice a month.
My credit card bill shows a debt in the amount of R$ 16,90 to EBAX/Spotify Curitiba, and another one in the amount of R$ 25,90 to the iTunes store, concerning my Spotify account (as I checked on my Purchase Historic).
What can I do to cancel this second payment without losing my Premium account? And how do I get refund?

Re: Paying twice

user-removed — Wed, 30 Jan 2019 17:53:51 GMT

a mi me ha ocurrido lo mismo el primer mes y tampoco se resolverlo

Re: Paying twice

Guido — Fri, 01 Feb 2019 10:25:33 GMT

Hey @iaracsantiago.

Thanks for getting in touch!

You can read here how to cancel a subscription that is running through Apple's billing system.

Hope that does the trick! Let us know if you have further questions.

Have a nice day.

Re: Paying twice

iaracsantiago — Fri, 15 Feb 2019 01:24:11 GMT

That was easy! Tks!

but now... how do I get refund from the last six months of double payment?

Re: Paying twice

Macke3 — Fri, 15 Feb 2019 23:24:24 GMT

Hey dude

the payment thru iTunes is not a valid payment anymore for a Spotify account.

im in the same situation as u but for 24 month. I talked to Apple and they said they only refund 2 month. Wich is completly insane.