topic Re: Unable to change payment details in Subscriptions

Unable to change payment details

simonnna — Wed, 23 Jan 2019 20:26:36 GMT

Plan

Premium

Country

Device

(iPhone SE)

Operating System

(iOS 1,)

My Question or Issue

I was informed that I have to change my payment details. I forgot to do so, and my student subcription was cancelled. Now I tried to change payment details and I can't do that. Everytime I try, I get the same message "Payment failed. Try again, or use a different payment method". I don't understand why, because I was charged on 7th of January (have it in my bank payment history) and my card is not expired.

Thank you.

Re: Unable to change payment details

Brunelicia — Wed, 23 Jan 2019 21:09:51 GMT

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

Re: Unable to change payment details

simonnna — Sun, 10 Feb 2019 16:25:23 GMT

I tried everything and it’s still not working! I lost my premium and now I can’t listen to music properly 😞

I tried adding another credit card, but appareantly my country somehow doesn’t match that card.

Please someone help meeee, I need music 😞

Re: Unable to change payment details

Brunelicia — Sun, 10 Feb 2019 16:35:25 GMT

Thanks for letting me know, @simonnna.

I have a few questions for you.

Please tell me the name of the country that's currently set in your account. You can check this here.
In which country has your payment method been issued?
In which country are you currently?

Thanks! 🙂