topic Re: Still being charged in Subscriptions

Still being charged

Darkmark260 — Wed, 13 Feb 2019 18:17:07 GMT

I'm being charged still for a premium membership that I no longer have. I do not have any other accounts and I do not have premium anymore. I need the help from someone with spotify.

Re: Still being charged

Bittencourt — Wed, 13 Feb 2019 18:40:31 GMT

Hi @Darkmark260, thanks for writing!

Well, if you're still bein charged, and your account page shows you're on Spotify Free, any charges are likely from another account that's active on Premium. So I suggest you double check for other accounts.

If you're able to find a second account and its subscription page shows you're on Spotify Premium, try the cancel process again and ensure you reach the final confirmation screen.

Let me know how it goes 🙂

Re: Still being charged

Darkmark260 — Wed, 13 Feb 2019 18:43:16 GMT

I have checked all emails I have to make sure I didn't accidentally get another account and make it premium at some point in time. I do not have any other accounts.

Re: Still being charged

Bittencourt — Thu, 14 Feb 2019 18:14:51 GMT

Hey @Darkmark260,

Can you please log out and then try the log in with Facebook option and use your Facebook details if you have?

You can also look for receipts on your inboxes to see which email is connected.

Besides, this help article will show you more info and steps:

https://support.spotify.com/account_payment_help/payment_help/why-am-i-being-charged/

Keep me posted 🙂