topic Problem changing Payment method in Subscriptions

Problem changing Payment method

beaitany — Sun, 17 Feb 2019 15:07:40 GMT

Hi,

I am trying to change my payment method and my AMERICAN EXPRES card keeps getting declined with the following message: "Your payment method and country don't match." My home zip code is from Florida and my card is from New York but that’s the same country. Why do I keep getting that message?

Re: Problem changing Payment method

OneByBoo — Sun, 17 Feb 2019 16:29:16 GMT

Hey there @beaitany,

thanks for posting in the community !

This sounds odd.

Please try processing the payment using an incognito web page or a different browser as it tends to do the trick.

Adding the Spotify payment troubleshooting here for ferther info just in case you need any.

Let me know how you did 😃