topic Re: Trying to purchase Spotify Premium in Subscriptions

Trying to purchase Spotify Premium

DanielREAPERS — Mon, 18 Feb 2019 17:57:50 GMT

Plan

Free

Country

Romania

Device

Operating System

Windows 10 Pro

Problem:

When i try to purchase the spotify premium with the trial i get this message ,,Payment failed" i checked if the country is correct and all the details. What do i do?

Re: Trying to purchase Spotify Premium

Billy-J — Mon, 18 Feb 2019 18:17:40 GMT

Hey @DanielREAPERS, and welcome to the community.

Hope you're doing great!

Could you try doing this again using a different browser or incognito mode? If that doesn't help, please send me a screenshot of the error message being shown (make sure that you hide sensitive info when posting to the community).

Let me know how this goes 🙂

Re: Trying to purchase Spotify Premium

DanielREAPERS — Mon, 18 Feb 2019 18:22:01 GMT

Re: Trying to purchase Spotify Premium

DanielREAPERS — Mon, 18 Feb 2019 18:22:41 GMT

I tried ignito mode and now im gonna try other browser

Re: Trying to purchase Spotify Premium

DanielREAPERS — Mon, 18 Feb 2019 19:46:35 GMT

Re: Trying to purchase Spotify Premium

DanielREAPERS — Mon, 18 Feb 2019 19:46:57 GMT

still the same

Re: Trying to purchase Spotify Premium

DanielREAPERS — Mon, 18 Feb 2019 19:50:52 GMT

Everything is good with the debit card idk why i cant buy it

Re: Trying to purchase Spotify Premium

Billy-J — Mon, 18 Feb 2019 20:01:56 GMT

Hey, @DanielREAPERS.

Thanks for the screenshots and the more info.

Have you already used Spotify Premium before, or brought anything from Spotify? If you didn't and you're having issues - please follow these steps.

Keep me posted 🙂

Re: Trying to purchase Spotify Premium

DanielREAPERS — Mon, 18 Feb 2019 20:19:02 GMT

i didn't buy anything from spotify, im gonna do those steps

Re: Trying to purchase Spotify Premium

DanielREAPERS — Mon, 18 Feb 2019 20:55:46 GMT

I checked everything but at the last thing (the online thing) im not sure because on fornite this debit card worked

Re: Trying to purchase Spotify Premium

DanielREAPERS — Tue, 19 Feb 2019 06:24:35 GMT

any new solutions?

Re: Trying to purchase Spotify Premium

DanielREAPERS — Tue, 19 Feb 2019 07:06:07 GMT

if i turn on my vpn to USA and then buy spotify premium with paypal it whill work?

Re: Trying to purchase Spotify Premium

Billy-J — Thu, 21 Feb 2019 11:26:17 GMT

Hey, @DanielREAPERS.

Thanks for the reply.

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

Have a nice day 🙂

Re: Trying to purchase Spotify Premium

fanbrits — Thu, 21 Feb 2019 12:49:21 GMT

having the same issue today

but i was using this payment method before just fine and im from czech republic

contacted spotify team vie twitter and i hope they will help

Re: Trying to purchase Spotify Premium

Peter — Thu, 28 Feb 2019 16:43:34 GMT

Hey @fanbrits.

Just wanted to check in with you and see if you managed to resolve your payment issue.

Let us know if we can help you with anything - we'll be right here 🙂