topic Re: I paid for the 60 days free premium in Subscriptions

I paid for the 60 days free premium

Raularbanies — Fri, 22 Feb 2019 14:45:32 GMT

I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to confirm that I had money, but it wasn't like I though, I was paying for 1 month of premium and would like to get the 60 free days.

Thx.

Re: I paid for the 60 days free premium

Billy-J — Sat, 23 Feb 2019 17:47:01 GMT

Hey @Raularbanies, and welcome to the community.

Hope you're doing great!

Did you get a confirmation email that you've upgraded to Premium? Also, please check out this page for more info and the next steps to take.

Let me know how this goes 🙂

Re: I paid for the 60 days free premium

Raularbanies — Sat, 23 Feb 2019 19:27:26 GMT

Yeah I got this confirmation.

Re: I paid for the 60 days free premium

Billy-J — Sat, 23 Feb 2019 22:52:04 GMT

Hey, @Raularbanies.

Thanks for the info.

Have you tried a free trial before?

Keep me posted 🙂

Re: I paid for the 60 days free premium

Raularbanies — Sun, 24 Feb 2019 09:45:56 GMT

I think so, long ago

Re: I paid for the 60 days free premium

Billy-J — Sun, 24 Feb 2019 20:32:52 GMT

Hey, again @Raularbanies.

Thanks for the reply, and the confirmation.

Because you've already used a trial before, this offer won't be available to you since it's only valid for users that haven't tried Premium.

I hope this helps! If you have other questions, just let me know 🙂

Re: I paid for the 60 days free premium

Raularbanies — Sun, 24 Feb 2019 20:50:36 GMT

Is there some way to refuse that payment?

Thanks for all your help.

Re: I paid for the 60 days free premium

Billy-J — Mon, 25 Feb 2019 11:30:08 GMT

Hey, @Raularbanies.

You're very welcome!

If you've already been charged and don't want Premium, I'd recommend checking out this page to see the refund policy.

I hope this helps! Have a nice day 🙂