topic Paid but not activated in Subscriptions

Paid but not activated

Kevinkhant — Wed, 27 Feb 2019 01:42:01 GMT

My bank account has been deducted but spotify is showing payment failed.

Billy-J — Wed, 27 Feb 2019 06:12:07 GMT

Hey @Kevinkhant, and welcome to the community.

Hope you're doing great!

Thanks for sharing the screenshot with me. Could you log into your account, and tell me if your subscription status shows as 'Free' or 'Premium'?

Let me know how this goes 🙂

Kevinkhant — Wed, 27 Feb 2019 06:49:56 GMT

Hey billy it’s showin free right now.

Shen15 — Thu, 28 Feb 2019 05:01:43 GMT

I have the same problem

*Community Rock Star edit - removed sensitive info*

Billy-J — Thu, 28 Feb 2019 05:03:17 GMT

Thanks for letting me know 🙂

Could you try checking out these steps here for the next steps to take?
Let me know how this goes!

byogeshwarreddy — Thu, 28 Feb 2019 05:31:53 GMT

Dude i have the same problem i am trying get the Free 30 day trail , credit card was verified too . But the premium has not activated .

Kevinkhant — Thu, 28 Feb 2019 06:33:01 GMT

Hey billy it didn’t worked. What should i do next?

Kevinkhant — Thu, 28 Feb 2019 08:01:37 GMT

I just now received my money back. Thanks for helping billy.

Billy-J — Thu, 28 Feb 2019 11:40:14 GMT

Thanks for reaching out.

I'd recommend creating a new thread so I can isolate your issue without any confusion. You can create a new thread here.

I'm so glad to hear you got this issue fixed. If you need anything else, just let me know 🙂

Do you still need help? Keep me posted 🙂