topic Re: UPI Payment failed but charged in Subscriptions

UPI Payment failed but charged

Subhransu — Wed, 27 Feb 2019 02:37:01 GMT

Plan

Premium

Country

India

Device

OnePlus 3T

Operating System

Android Oreo

My Question or Issue

I tried to upgrade my subscription from free to premium 1 year through UPI payment method.

But the payment got failed and I was charged Rs 1189. It didn't get refunded as well.

Spotify please help me on this. Attaching the screenshot of my payment proof.

Re: UPI Payment failed but charged

ShauryaSingh — Wed, 27 Feb 2019 02:56:48 GMT

Looks like this issue is with most of them

Re: UPI Payment failed but charged

ihybrid11 — Wed, 27 Feb 2019 03:52:59 GMT

I am facing the same issue. Moreover I tried twice. So for me its 1189 * 2 😞

Re: UPI Payment failed but charged

Subhransu — Wed, 27 Feb 2019 04:03:37 GMT

I feel you bro 😞 ...I was about to do the same.

Hope Spotify will look into it.

Re: UPI Payment failed but charged

jerry-splat — Wed, 27 Feb 2019 05:17:32 GMT

Yep yep. Faced the same issue. Didn't retry though. I tried via Google Pay. The amount got debited, but Spotify reported a payment failure.

Re: UPI Payment failed but charged

aradhya_sx — Wed, 27 Feb 2019 05:25:15 GMT

How are you guys resolving this?

Re: UPI Payment failed but charged

Joel29122 — Wed, 27 Feb 2019 05:44:22 GMT

Have the same issue here, need help from Spotify ASAP!!!!

Re: UPI Payment failed but charged

kaushik2719 — Wed, 27 Feb 2019 05:51:36 GMT

Even I am facing the same issue. I have also tweeted the issue on @spotifyCares

Re: UPI Payment failed but charged

niloykundu — Wed, 27 Feb 2019 05:56:50 GMT

I have the same problem. Completed the transaction through UPI while Spotify says transaction failed.

Re: UPI Payment failed but charged

ihybrid11 — Wed, 27 Feb 2019 05:58:16 GMT

Even I just tweeted to Spotify care. Looks like their page is full of such tweets. Something terribly went wrong in their platform while launching it in India. 🥺

Re: UPI Payment failed but charged

sandeshdharne — Wed, 27 Feb 2019 06:02:39 GMT

I tried to upgrade my subscription from free to premium 1 month through UPI payment method. I was charged Rs 129., and its still showing as free account .It didn't get refunded as well.

Spotify please help me on this. Attaching the screenshot of my payment proof.

Re: UPI Payment failed but charged

sandeshdharne — Wed, 27 Feb 2019 06:29:39 GMT

i have connected with them with chat this is what they said

Re: UPI Payment failed but charged

ihybrid11 — Wed, 27 Feb 2019 06:32:49 GMT

Hey How did you connect via chat?

Re: UPI Payment failed but charged

Utkarsh — Wed, 27 Feb 2019 06:48:46 GMT

I am facing the same problem. I am on my OnePlus3T and bought rht 3 month plan using UPI ,was charged for the same, but didn't get any notification from Spotify . 😞

Also guys, do we get the 1 month free trial or not?

Re: UPI Payment failed but charged

kaushik2719 — Wed, 27 Feb 2019 06:54:29 GMT

But I guess we all have opted for the prepaid version, so why does it matter if the payment method is reccuring or not.

Re: UPI Payment failed but charged

jerry-splat — Wed, 27 Feb 2019 07:11:45 GMT

That's cool that you were able to get ahold of them via chat!

Did you happen to ask them why this would be an issue in a non-recurring billing? Some folks (including me) opted for the annual payment. AFAIK, that's a prepaid plan; I didn't get the impression that that was a subscription.

Also, were you able to get any info on refunds and what the refund window might be?

Cheers mate!

Re: UPI Payment failed but charged

SparklingPwnie — Wed, 27 Feb 2019 07:48:44 GMT

Same issue, do not blame spotify

It could be the problem payment interface provided by the bank

even I spoke on chat, they said money would be refunded if there were any problems, and the issue was that the payment has not been completely cleared

Re: UPI Payment failed but charged

jerry-splat — Wed, 27 Feb 2019 08:05:10 GMT

There's an official response to this in another thread. Hopefully all will be resolved soon.

Re: UPI Payment failed but charged

rusrushal13 — Wed, 27 Feb 2019 08:09:24 GMT

I am facing the same issue, where the payment got deducted but didn't received any activation of premium.

Re: UPI Payment failed but charged

ishansharma — Wed, 27 Feb 2019 09:22:41 GMT

Same here, tried paying using card, got failed everytime. Then used GPay to test for one day subscription, amount got deducted and Spotify showed transaction got failed.

Had a live chat with Spotify support. They said they are looking into the matter.