topic Payment info won't update in Subscriptions

Payment info won't update

MissSarChasm — Thu, 28 Feb 2019 14:28:49 GMT

I logged in on my Mac laptop and tried to update my payment information to a different credit card, but it wouldn't update. Every time I changed it, I'd have a green success bar, but my payment would be the same as before... What gives?? I had to cancel my premium account and will need to reactivate it with my new payment method to do this. It's frustrating. Anyone else having this issue? Is it just because it keeps the same payment method on file until the next billing date...? That's confusing (and not how it worked in the past).

Re: Payment info won't update

OneByBoo — Fri, 01 Mar 2019 10:39:01 GMT

Hey there @MissSarChasm,

thanks for posting in the community !

When changing the payment method initialy provided, it shifts to the new one on the next billing date.

For further info and help you can always use one of these two help guide:

- Change Payment Details

- Payment Troubleshooting

Check them out and let me know how you did.

I'm always around to provide more help 😃