topic Re: From PREMIUM to FREE?? (PS4 Network) in Subscriptions

From PREMIUM to FREE?? (PS4 Network)

maahk — Thu, 28 Feb 2019 22:51:02 GMT

I got PREMIUM account via PlayStation4. Payment via PayPal. Got Payment Info from PlayStationNetwork and PayPal, but Spotify Account is now set to FREE!

Why??

Re: From PREMIUM to FREE?? (PS4 Network)

Noah — Thu, 28 Feb 2019 23:02:42 GMT

Hey @maahk,

Thanks for reaching out. Welcome to the community!

First up, let's try the following to get your subscription working:

Log out and back into your account. Occasionally this is necessary to force a sync of info between your device and the Spotify account system.
Check the status of your subscription. Go to your subscription page and check that your Premium subscription is still active.
Check the status of your payment. If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
Check that your Premium subscription isn’t on another account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. Check to see if you have any other accounts.

Let me know how it goes. Have a great day 🙂

Re: From PREMIUM to FREE?? (PS4 Network)

maahk — Fri, 01 Mar 2019 06:40:02 GMT

Tried the Troubleshooting and Logging Out and In. None of them worked,
still my account is free, not premium.
Contacted PlayStationNetwork to see if the problem is on their side.
Thanks for your support.

Re: From PREMIUM to FREE?? (PS4 Network)

Noah — Fri, 01 Mar 2019 12:10:50 GMT

Hey @maahk,

Hopefully, the PlayStation support team can help clear things up! If not, just let me know, and I'll walk you through some more troubleshooting steps.

In the meantime, I'd also recommend checking out this Spotify Answer, to see if anything there helps.

Have a great day 🙂