topic Re: Subsciption failed but card charged in Subscriptions

Subsciption failed but card charged

swaraj861 — Tue, 05 Mar 2019 19:21:48 GMT

Plan

Free / Premium

Country

India

Device

Redmi Note 5

Operating System

Android

My Question or Issue

On March 3, I tried subscribing to Spotify Premium with my visa card. I was taken to my bamk authorisation page to complete the transaction, which I did. But after returning to Spotify, it said that my card doesn't support monthly billing and any charge made will be refunded.

Well, it's been like 3 days and my amount isn't refunded yet. Can any spotify staff help me with this issue?

Re: Subsciption failed but card charged

Bittencourt — Tue, 05 Mar 2019 19:35:07 GMT

Hi @swaraj861, thanks for writing.

The time it takes for the money to reappear on your statement depends on your bank, but I'd wait another couple of days.

Meanwhile you can reach out to your bank for more information about it.

Keep me posted 🙂

Re: Subsciption failed but card charged

swaraj861 — Tue, 05 Mar 2019 19:37:54 GMT

Wow, didn't expect a reply this quick. I will wait and keep you posted then 🙂