topic Re: Cannot Start Free Trial - Status changed to: Need more info in Subscriptions

Cannot Start Free Trial

user-removed — Tue, 26 Feb 2019 17:20:49 GMT

Just Today Spotify was launched in India, many of my friends were able to subscribe to premium trial. But I cannot. I used my International Debit Card. Even my friends tried it with their bank debit cards, it worked, but not in my case.

Plan

Free

Country

Device

Dell Inspiron 15 5558, Galaxy A6 Plus

Operating System

Windows 10 Pro, Android Oreo

My Question or Issue

Re: Cannot Start Free Trial

shreyas_gupta — Tue, 26 Feb 2019 19:04:10 GMT

Same issue here! Gotta wait for some moderator to help I guess.

Re: Cannot Start Free Trial

user-removed — Tue, 26 Feb 2019 19:27:20 GMT

Anyways, I purchased year plan already.

Re: Cannot Start Free Trial

risos8200 — Tue, 26 Feb 2019 19:47:25 GMT

I am facing the same issue. I am not able to use my debit card as the payment method .

Re: Cannot Start Free Trial

user-removed — Tue, 26 Feb 2019 19:53:28 GMT

I purchased the 1-year plan straight away. The problem might be either new accounts aren't allowed to do which can be weird. Another one can be some cards do not support recurrent charges (Auto Deduction of said amount). Use Paytm for payment. The 1-year plan is around 99/m for a straight one year, which is a pretty good deal.

Re: Cannot Start Free Trial

risos8200 — Tue, 26 Feb 2019 21:00:21 GMT

I wanted to subscribe to the student version . I contacted them regarding the same . They say it's some issue which they are trying to fix .

Re: Cannot Start Free Trial - Status changed to: Need more info

Katerina — Wed, 27 Feb 2019 15:18:11 GMT

Hey there folks,

Thanks for reporting this.

We'd first recommend making sure to check this support site article. Keep in mind that we support credit and debit cards with the Visa or MasterCard logo on it. If you're using a different type of card, we can't guarantee that it'll work. You can always view the available payment methods for your country here.

Further, keep in mind that if you've tried Premium with your payment method in the past, you won't be eligible for the 30-day trial.

If that doesn't help, make sure to give it another try to upgrade:

In an incognito or private window in your browser.
In a different network connection.
With a different device.

If none of these do the trick, make sure to add your +VOTE to let us know. It'd be also helpful if you could include a screenshot with any error messages you see when trying to avail of the 30-trial. Just make sure that there's no sensitive/private info displayed 🙂

Re: Cannot Start Free Trial - Status changed to: Need more info

Peter — Wed, 06 Mar 2019 12:17:47 GMT

Hey folks,

We haven't heard from you in a while!

If you are still experiencing this issue, could you make sure you are using a payment method from the country which your Spotify account is set to?

Keep us posted! We'll be here if you have any further questions.