topic Re: Charged, but I don't know account details in Subscriptions

Charged, but I don't know account details

Pluton89 — Tue, 05 Mar 2019 17:31:40 GMT

Hello,

I am automatically charged for premium for the account that I do not use. However, I am unable to cancel subscribtion, because I don't know on who this account is registered on, what are its email adress or password. What now? 😉

Latest bank transfer title is P097C447D1, maybe it helps.

Re: Charged, but I don't know account details

Bittencourt — Tue, 05 Mar 2019 17:41:51 GMT

Hi @Pluton89, welcome to the community.

Do you think it's possible that you have more than one Spotify account?

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

Re: Charged, but I don't know account details

Pluton89 — Tue, 05 Mar 2019 18:54:14 GMT

Thank you @Bittencourt for your post.

As I've said - I do not know the details of the Spotify account the subscribtion is paid for. I do own a Premium for myself, but I don't know who's the second account owner - that's the problem. Currently I am trapped 😉

Re: Charged, but I don't know account details

Bittencourt — Tue, 05 Mar 2019 19:10:25 GMT

Ok @Pluton89,

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

A great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

Hope this is more helpful 🙂

Re: Charged, but I don't know account details

Pluton89 — Wed, 06 Mar 2019 10:23:45 GMT

@Bittercount

Thank you! After payment verification support gave me hint about the account and I've managed to find it.

PS. I never know that my dad uses Spotify...

Re: Charged, but I don't know account details

Bittencourt — Wed, 06 Mar 2019 12:58:21 GMT

Hey @Pluton89, you're welcome!

I'm glad I could help you.

Let me know if you have any other questions 🙂