topic Re: Premium gift card pin doesn't work in Subscriptions

Premium gift card pin doesn't work

bjorkka — Tue, 05 Mar 2019 18:03:47 GMT

Plan

Premium

Country

Finland

Device

Honor 10

My Question or Issue

I purchased a gift card to continue my Premium subscription. I do this every 6 months. The card was activated in the store, I have the receipt indication the activation, as well as the actual card. But when inputting the information I receive an error message, saying the code is not valid. The store doesn't take any responsibility and says I need to contact Spotify. Very frustrating.

Re: Premium gift card pin doesn't work

Brunelicia — Tue, 05 Mar 2019 18:20:40 GMT

Hi there,

Welcome to the Community. Sorry to hear you're having trouble with your gift card.

Just to make sure, have you checked all of the information in this article?

Thanks! 🙂

Re: Premium gift card pin doesn't work

bjorkka — Tue, 05 Mar 2019 19:24:11 GMT

Hi there. Yes, I have checked all the information but none of the points apply. Also, the status in my profile is up to date and OK.

Re: Premium gift card pin doesn't work

Brunelicia — Wed, 06 Mar 2019 14:53:33 GMT

Hi @bjorkka,

Can you please try to redeem your code using an entirely different device or an Incognito Window in your browser?

Thanks 🙂