topic Re: Deleted Old Account, Still Getting Charged in Subscriptions

Deleted Old Account, Still Getting Charged

gabblewae — Wed, 06 Mar 2019 18:41:33 GMT

My Question or Issue

I was on a previous account, however, I have since deleted the account, but I am still being charged for it. Help!

Re: Deleted Old Account, Still Getting Charged

Brunelicia — Wed, 06 Mar 2019 18:44:17 GMT

Hi @gabblewae,

Welcome to the Community.

In order to delete your account, you need to first, cancel your subscription.

It sounds that you may have a second account that still has the Premium Plan active.

I recommend you to check out this article and all follow all of its steps.

Hope this helps 🙂

Re: Deleted Old Account, Still Getting Charged

gabblewae — Wed, 06 Mar 2019 18:48:01 GMT

Hello,

I have since deleted the Facebook account associated with the account and
it is no longer retrievable...thoughts? 🙂

Re: Deleted Old Account, Still Getting Charged

gabblewae — Wed, 06 Mar 2019 18:57:28 GMT

Hello,

I have since deleted the Facebook account associated with the account and
it is no longer retrievable...thoughts? 🙂

Re: Deleted Old Account, Still Getting Charged

Brunelicia — Wed, 06 Mar 2019 21:53:33 GMT

Deleting your Facebook Account does not delete your Spotify Account.

Although you broke the connection between your Facebook profile and Spotify, you're still able to request a Password Reset. Go to this page and fill in the email address that was used to log in to Facebook. You'll be able to create a password which you can use to log in and then cancel your Plan.

Just by deleting the Facebook account won't cancel it.

Re: Deleted Old Account, Still Getting Charged

gabblewae — Wed, 06 Mar 2019 21:56:02 GMT

I created the Spotify with a Facebook account. So I assumed that the
Spotify account was unrecoverable.

Re: Deleted Old Account, Still Getting Charged

Brunelicia — Wed, 06 Mar 2019 21:58:45 GMT

@gabblewae, if none of the steps above worked I’d recommend reaching out to Spotify for more help with this.

You can find some more info here on how to do this. They'll be able to help you better with your account 🙂