topic Charged twice in Subscriptions

Charged twice

e4yw1f66sg8jwqj — Thu, 07 Mar 2019 18:59:45 GMT

I put a hundred twenty bucks on my card the other day and bought a $100 item and now it says I have no money left I looked on my transactions and it says I've been charged twice from here. what is going on? thank you

Re: Charged twice

Bittencourt — Thu, 07 Mar 2019 19:30:35 GMT

Hi @e4yw1f66sg8jwqj, thanks for writing!

Please click on the link bellow and let me know if the subscription receipts are correct:

https://www.spotify.com/account/overview/

Re: Charged twice

e4yw1f66sg8jwqj — Fri, 08 Mar 2019 00:07:50 GMT

All it says is when my next renewal. im talkin about I looked up my
transactions on my card and it says 2 withdrawls for 9.99$ at the same time
same day

Re: Charged twice

Bittencourt — Fri, 08 Mar 2019 00:38:15 GMT

Ok @e4yw1f66sg8jwqj,

Don't worry - sometimes banks can give duplicate notifications about a single charge, giving the impression you’ve been charged twice. You can always check what you’re being charged by logging in to your Spotify receipts page.

Any extra charges may also only be 'pending' and won't complete. A pending charge is a part of your bank or credit card company's authorization process. No money will be taken and the charge will soon disappear. The time it takes depends on your banck, but it's generally about 2 or 3 days. For more information, you can also contact your bank/credit card company.

Let me know how it goes!

Re: Charged twice

e4yw1f66sg8jwqj — Fri, 08 Mar 2019 19:32:40 GMT

I don't have a back. Prepaid Walmart card. The transactions say 2
withdrawls 9.99 same day same time same thing

Re: Charged twice

Bittencourt — Fri, 08 Mar 2019 21:24:32 GMT

Ok @e4yw1f66sg8jwqj ,

Here's the link for every payment you've made on your account:

https://www.spotify.com/account/subscription/receipt/

Do both charges show up there?