topic Sharing to Instagram Story Not Working in Subscriptions

Sharing to Instagram Story Not Working

nicovilchesc — Thu, 07 Mar 2019 19:00:28 GMT

Plan

Premium

Country

Chile

Device

Samsung Galaxy Note 9

Operating System

Android 9

My Question or Issue

Al momento de querer compartir lo que estoy reproduciendo en instagran stories no me aparece la opcion, Spotify esta en al version 8.4.95.785 e Instagram esta en la version 83.0.0.20.111, hice todo lo que se comentaba en los otros foros, partiendo por borrar desde la pagina web mi lista de dispositivos offline de spotify, como borrar los datos de ambas aplicaciones y reinstalarlas y sigue sin funcionar, espero puedan ayudarme.

Re: Sharing to Instagram Story Not Working

OneByBoo — Sat, 09 Mar 2019 07:58:15 GMT

Hey there @nicovilchesc,

thanks for posting in the community !

Please check out this help guide to make sure all steps were taken the right way.

However, it'll be a great indicator if you'd check the feature on a different account.

If it didn't help, reply back to the post and i'll jump back in 😃

Re: Sharing to Instagram Story Not Working

nicovilchesc — Sun, 10 Mar 2019 02:38:08 GMT

Tengo las actulizaciones automaticas de spotify activas y aun asi sigue sin funcionar, inicie sesion en otra cuenta de spotify y tampoco me muestra la opcion de compartir en las historias de instagram, no se si habra que configurar algo en instagram o que sera.

espero pueda ayudarme.

Re: Sharing to Instagram Story Not Working

Katerina — Sat, 16 Mar 2019 11:17:29 GMT

Hey there @nicovilchesc,

Thanks for reaching about this in the Community!

We hope you don't mind us replying in English as it's the Community's official language.

Just to confirm, could you let us know if you previously had the option to share to Instagram stories?

If so and it's now missing, we'd recommend making sure that both Spotify and Instagram are rocking the latest versions available.

However, keep in mind that we're always testing things in order to improve Spotify. If you didn't have the option to share to your Instagram stories, you can find more info here. If we have any more info to share in the future, we'll be sure to keep you posted.

All the best!