topic Re: Spotify upgrade to Family from Premium - Overlapping payments in Subscriptions

Spotify upgrade

LarryOG_33 — Fri, 08 Mar 2019 07:35:31 GMT

Plan

Premium

Country

United States

Device

ZTE Blade X

Operating System

My Question or Issue

I was charged for Spotify premium today for the next month but the payment is still pending and I just signed up for a Family plan a few minutes ago. Is there any way I can be refunded the $10 for the single premium account that just renewed today or just be charged $4.99 extra to make the payment for the family plan? Did I just loose $10 without any way of getting any of my money back? Is there any way I can contact Spotify to cancel the first charge and only make the second charge for the family plan?

Re: Spotify upgrade

Mantisentil — Fri, 08 Mar 2019 10:07:51 GMT

Hey there @LarryOG_33 !

I recommend you to try reaching Spotify in one of the following ways described here Hope it helps and let me know how it goes 🙂

Re: Spotify upgrade to Family from Premium - Overlapping payments

ssquadri117 — Tue, 26 Mar 2019 02:18:31 GMT

Answer I got after speaking to a customer service rep: Once you upgrade to Family plan, you won't be charged for it right away. Any remaining time that you’ve already paid for will be converted into a Premium for Family plan, this can bring your next payment date forward. The charge will kick in once your remaining converted Premium time expires. You can check the next billing date once you've successfully upgrade.