topic Spotify free trial not working in Subscriptions

Spotify free trial not working

DerpyKirby — Thu, 28 Mar 2019 14:04:17 GMT

Plan

Free/Premium

Country

Netherlands

Device

Phone and Desktop

Operating System

Windows

My Question or Issue

Yesterday I tried to activate my 30 day free trial by transfering the required 0.01 cents to Spotify. However, I never received my free trial. I got the confirmation email and the transfer from the bank, but on the site and on the app it says i just have spotify free and i need to pay for spotify premium. Can anyone help me?

Re: Spotify free trial not working

Billy-J — Thu, 28 Mar 2019 15:41:36 GMT

Hey @DerpyKirby, and welcome to the community.

Hope you're doing great!

Could you try logging out/in?

Let me know how this goes 🙂

Re: Spotify free trial not working

DerpyKirby — Thu, 28 Mar 2019 16:08:54 GMT

I logged out on all devices. Didn't change anything:(

Re: Spotify free trial not working

Billy-J — Thu, 28 Mar 2019 18:10:12 GMT

Hey @DerpyKirby.

Thanks for the reply!

Could you try following these steps?

Let me know how you get on 🙂

Re: Spotify free trial not working

DerpyKirby — Thu, 28 Mar 2019 19:55:39 GMT

Went through the steps, still got the same problem:(

Re: Spotify free trial not working

Billy-J — Thu, 28 Mar 2019 21:03:55 GMT

Hey @DerpyKirby.

Thanks for trying!

Did you get a confirmation email when you signed up for the trial?

Re: Spotify free trial not working

DerpyKirby — Thu, 28 Mar 2019 21:35:08 GMT

I got the confirmation email and it also says in the account info that i transfered the money. Thanks for the help so far! 🙂

Re: Spotify free trial not working

Billy-J — Fri, 29 Mar 2019 10:43:03 GMT

Hey @DerpyKirby.

Did you sign up for the subscription from our website, did you manually transfer Spotify payment?

Also, you won't be able to get the Premium trial, if you've tried Premium in the past.

Keep me posted 🙂

Re: Spotify free trial not working

DerpyKirby — Sat, 30 Mar 2019 20:57:58 GMT

I signed up for the subscription from the spotify site. I transfered the money. I have never used the free spotify premium trial on this account but i have signed up for the free trial on other accounts using the same bank account and computer.

Re: Spotify free trial not working

Billy-J — Sun, 31 Mar 2019 15:25:59 GMT

Hey @DerpyKirby.

Thanks for the reply!

Based on what you told me, the trial won’t work for you because it works per person, not per account.

I hope that helps! If you have any more questions, just let me know 🙂