topic Re: Cancelled my premium without warning. in Subscriptions

Cancelled my premium without warning.

Yorta — Sat, 30 Mar 2019 09:03:57 GMT

Plan

Premium

Country

Turkey

Device

Iphone 6s

Operating System

iOS 10

Hello there,

I'm the member of Spotify premium for the last 8 month and yesterday when i tried to open the app on my phone i couldn't. However i tried a couple of times and then i realized that my Spotify status has became free! I'm already paying for premium and i didn't receive any notification like my premium will be no longer available or etc. This is so annoying. Can you please help me on this? What should i do?

Thanks.

Re: Cancelled my premium without warning.

Luan — Sat, 30 Mar 2019 10:23:33 GMT

Hey, @Yorta

Welcome to Spotify Community and thanks for contact us here.

About your issue, I suggest that you take a look at the article below and follow the steps:

Why isn't my Premium Subscription working?

So, if it doesn't work, let me know bringing more information about your issue and I'll tryna help you.

Best Regards

hezorg (Luan Araújo)

Re: Cancelled my premium without warning.

Yorta — Sat, 30 Mar 2019 12:34:00 GMT

Hi Luan,

Thank you for your interest.

i already tried to find solution about it on the link you shared but didn’t work actually. I don’t know what is the problem but I have been using Spotify premium for 8 months without any problem however yesterday my account has became free and don’t know why. I didn’t receive any mail or sms notification for it.

Best

Re: Cancelled my premium without warning.

Luan — Sat, 30 Mar 2019 13:32:49 GMT

Hey again, @Yorta

Alright, so if you continue having trouble even after follow the steps that was on the article, I suggest that you be in touch with the Customer Team, to get more information about your subscription and find a solution to solve your issue.

If you need more information or have any other issue, let me know.

I hope that you can solve your problem and continue enjoying the best Spotify experience!

Best Regards

hezorg (Luan Araújo)