topic Re: Cannot access family plan invites/menu in Subscriptions

Cannot access family plan invites/menu

Morph72 — Fri, 29 Mar 2019 19:47:11 GMT

Plan

Premium Family Plan

Country

Device

(Samsung Galaxy 😎

Operating System

(Android Oreo)

My Question or Issue

Cannot access my family plan menu to add or manage. Says i have a family plan subscription yet still cannot access. Its frustrating.

How can i get a hold of support to confirm everything?

OneByBoo — Fri, 29 Mar 2019 19:58:43 GMT

Hey there @Morph72,

thanks for posting in the community !

Please make sure you're holding the latest version of Spotify and then try launching page in a different browser or incognito page.

Let me know how it goes 😃

Morph72 — Fri, 29 Mar 2019 20:38:34 GMT

Hi there,

It is the latest version. I also tried the incognito. No go...

OneByBoo — Sat, 30 Mar 2019 12:02:40 GMT

Hey there @Morph72,

thanks for the update !

It sounds you might be logging into one of your sub accounts, meaning you see that you have a Family subscription on your account page.

If you're not on the owner account of the plan you won't be able to send invites.

Please check the you're logging into the correct account, the owner's account, to be able to send invites properly.

Let me know how it goes 😃