topic Re: Monthy to yearly subscription in Subscriptions

Monthy to yearly subscription

dany_00 — Tue, 02 Apr 2019 20:59:30 GMT

I recently renewed my premium account and by mistake choose the montly plan. I am trying to change it to the yearly subscription but have not been able to find where can I do so. Thank you

Re: Monthy to yearly subscription

Billy-J — Wed, 03 Apr 2019 05:23:28 GMT

Hey @dany_00, and welcome to the community.

Hope you’re doing great!

Can you tell me which country you reside in? I’ll be able to take a look for you and reply with some more info.

Thanks!

Re: Monthy to yearly subscription

dany_00 — Wed, 03 Apr 2019 09:03:48 GMT

Hi Billy-J,

Thank you for your reply. I am in Portugal.

Thank you

Daniela

Re: Monthy to yearly subscription

Billy-J — Wed, 03 Apr 2019 12:23:49 GMT

Hey @dany_00.

Thanks for the info! Did you get this yearly plan by a promotion? If you did, please send me screenshot of the promotion (hide sensitive info before posting to the community).

If you didn’t, please let me know.

Thanks!