Being charged suddenly

lancerhit — Wed, 03 Apr 2019 14:28:26 GMT

Hi all,

I finished my trial and downgraded to free account, but Spotify still charged me HKD$58 last mouth.

I checked my account which is "free" in all my devices: iPhone/ DAP/ Bose app and I have not applied Spotify thought 3rd-party company.

Is there any method to figure out why I still be charged? How can I check if I have any other account?

Thanks in advance.

Re: Being charged suddenly

Brunelicia — Wed, 03 Apr 2019 18:43:27 GMT

Thanks for posting in the Community, hope you're doing great!

I recommend you to check out this article under the section "Canceled, but still charged?" for more information about the next steps to take.

Hope this helps 🙂