topic Account Change in Subscriptions https://community.spotify.com/t5/Subscriptions/Account-Change/m-p/4723194#M114512 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P><STRONG>Canada</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>LG G6</P><P><STRONG>Operating System</STRONG></P><P>Oreo</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P><STRONG>*Update - managed to find the chat option and an agent helped me with this. </STRONG></P><P>&nbsp;</P><P>Is there a way to actually speak to somone? I want to switch from Google Play to Spotify and redeem the Google Mini promo. I signed up for a Family Plan this morning, not realizing the promo only applies to single subscriptions. I would like to change my subscription to single and redeem the offer, but my card has already been charged 14.99 for Family. If I change my plan, it doesn't take affect until my next billing date. I would like a refund for 14.99 and be able to sign up now for a single account.</P> Tue, 09 Apr 2019 15:30:41 GMT Jmazero1 2019-04-09T15:30:41Z Account Change https://community.spotify.com/t5/Subscriptions/Account-Change/m-p/4723194#M114512 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P><STRONG>Canada</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>LG G6</P><P><STRONG>Operating System</STRONG></P><P>Oreo</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P><STRONG>*Update - managed to find the chat option and an agent helped me with this. </STRONG></P><P>&nbsp;</P><P>Is there a way to actually speak to somone? I want to switch from Google Play to Spotify and redeem the Google Mini promo. I signed up for a Family Plan this morning, not realizing the promo only applies to single subscriptions. I would like to change my subscription to single and redeem the offer, but my card has already been charged 14.99 for Family. If I change my plan, it doesn't take affect until my next billing date. I would like a refund for 14.99 and be able to sign up now for a single account.</P> Tue, 09 Apr 2019 15:30:41 GMT https://community.spotify.com/t5/Subscriptions/Account-Change/m-p/4723194#M114512 Jmazero1 2019-04-09T15:30:41Z Re: Account Change https://community.spotify.com/t5/Subscriptions/Account-Change/m-p/4723262#M114525 <P>Hey there&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/2912576">@Jmazero1</a>,</P><P>thanks for posting !</P><P>&nbsp;</P><P>Please check out the official Spotify terms of use <A href="https://www.spotify.com/legal/end-user-agreement/" target="_self">here</A>.</P><P>In addition, you can contact Spotify through <A href="https://www.spotify.com/about-us/contact/" target="_self">this</A> contact page and when getting an automated mail, repsond to it and you'll&nbsp; be conected to a live chat with CS.</P><P>&nbsp;</P><P>Have a great week <span class="lia-unicode-emoji" title=":grinning_face_with_big_eyes:">😃</span></P> Tue, 09 Apr 2019 15:55:54 GMT https://community.spotify.com/t5/Subscriptions/Account-Change/m-p/4723262#M114525 OneByBoo 2019-04-09T15:55:54Z