Unable to pay, Colombia Credit Card issue

imtparra — Wed, 10 Apr 2019 18:45:48 GMT

Plan

Family

Country
Colombia

Device

Diferent Cellphones, Tablet, PC

Operating System

Android, Windows

Until now, i have tried at least 7 times, with different credit cards, adscribed to different banks, all assured to have enough balance, be active and able to perform online and recurrent payments.

In all of them: A red rectagle showing me " An errror has ocurred, please try again or search your issue". I have checked with my bank, I live in Colombia so we have no option for a PayPal/Oxxo payment. What should I do?

Re: Unable to pay, Colombia Credit Card issue

Luan — Thu, 11 Apr 2019 14:47:02 GMT

Hey, @imtparra

Welcome to Spotify Community and thanks for contacting us here.

About your issue, I suggest that you try to effectuate the payment in another browser, device or even I the private navigation.

If your problem persists, tryna call your card operator and check if your card is able to make online purchases and recurring payments.

If you need more information or have any other issue, let me know.

Best Regards

hezorg (Luan Araújo)

topic Re: Unable to pay, Colombia Credit Card issue in Subscriptions

Unable to pay, Colombia Credit Card issue

Re: Unable to pay, Colombia Credit Card issue