topic Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family) in Subscriptions

[Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

kirstenbrooke — Tue, 09 Apr 2019 19:47:17 GMT

I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T&Cs for the offer and it doesn't seem to exclude me. Just wondering what is going on.

Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

cindybythesea — Tue, 09 Apr 2019 20:06:20 GMT

I would like to know the answer to this as well, I pay $14.99 a month but in order to be eligible it asks me to downgrade.

Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

Mattyb1987 — Tue, 09 Apr 2019 20:45:29 GMT

I talked to an agent and apparently if enough people vote or make a concern about bundling the google home mini with the premium family account then they will do something about it

Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

kirstenbrooke — Tue, 09 Apr 2019 21:15:47 GMT

I was even prepared to downgrade from Family to Premium, but I got the message that I wasn't eligible

Doesn't make sense.

Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

tittykat — Tue, 09 Apr 2019 21:32:44 GMT

This is upsetting. We pay extra for an even more premium service and yet we are not eligible? That's sad. I am literally wanting the google home mini to give to my grandmother to ADD to my family plan. C'mon Spotify - please change the offer to include Family Plan subscribers. It just doesn't make sense.

Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

deedee747 — Tue, 09 Apr 2019 21:36:51 GMT

Hey Spotify not cool! I’ve been a loyal customer for a longgg time now! Me and my family. Please explain to me the logic behind your choice to exclude family plan members

Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

MandaCiamm — Tue, 09 Apr 2019 22:50:56 GMT

I was bummed when I couldn’t receive the google home mini. I have a premium account but because it’s a family account I am not eligible. Which is silly. It’s not like I want one for every person that’s in my family. I just want one! You did it for the US, UK and France! What about Canada!!

Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

Brigid525 — Tue, 09 Apr 2019 22:59:23 GMT

I am so disappointed, it seems punitive to not allow family account members to participate. We love our family account and don't want down grade to a regular premium account. Spotify, please reconsider your decision to exclude family members from this promotion.

Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

Sylvie23 — Tue, 09 Apr 2019 23:02:00 GMT

This is ridiculous. Why cant the primary holder of the account even be eligible?! Since its the same address 1 is enough lol. Id like to receive one i am paying essentially the same as other account holders. Why penalize family accounts.

Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

9cdwh9s_v-j1 — Tue, 09 Apr 2019 23:34:21 GMT

I love Spotify that’s why I have a family account! So my family can use it as well. Spotify please change this! It makes no sense when we pay more than the average $9.99 a month!

Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

tashaarbeau — Wed, 10 Apr 2019 01:19:43 GMT

I have premium but it's not allowing me to accept the offer?!

Please help!!

Re: [Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

ObeyYourElders — Thu, 25 Apr 2019 18:30:57 GMT

same thing here, paying more for the service and getting fewer benefits than the people paying less. do they want people to downgrade??? family plan = the same house, so people would easily downgrade to a single account, get the google home mini, then upgrade again, in the end, Spotify would lose more money.