https://community.spotify.com/t5/Subscriptions/Lost-a-costumer/m-p/4734856#M115782 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P><STRONG>Mexico/USA</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>iPhone 7</P><P><STRONG>Operating System</STRONG></P><P>iOS 10</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>Recently I got locked out of my premium subscription because I spent too much time outside the country, I live between Tijuana, Mexico and San Diego, CA which is one of the most transited borders and I can't manage to be changing my subscription between Mexico and USA, I really like Spotify but I won't continue my subscription because of this issue. I hope this gets solved in a near future.&nbsp;<BR />BTW my subscription is from Mexico but I cross the border very often and a lot of times I spent more than 14 days (which is the limit) in the US.</P> Thu, 25 Apr 2019 15:12:14 GMT alejandro9445 2019-04-25T15:12:14Z https://community.spotify.com/t5/Subscriptions/Lost-a-costumer/m-p/4734856#M115782 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P><STRONG>Mexico/USA</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>iPhone 7</P><P><STRONG>Operating System</STRONG></P><P>iOS 10</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>Recently I got locked out of my premium subscription because I spent too much time outside the country, I live between Tijuana, Mexico and San Diego, CA which is one of the most transited borders and I can't manage to be changing my subscription between Mexico and USA, I really like Spotify but I won't continue my subscription because of this issue. I hope this gets solved in a near future.&nbsp;<BR />BTW my subscription is from Mexico but I cross the border very often and a lot of times I spent more than 14 days (which is the limit) in the US.</P> Thu, 25 Apr 2019 15:12:14 GMT https://community.spotify.com/t5/Subscriptions/Lost-a-costumer/m-p/4734856#M115782 alejandro9445 2019-04-25T15:12:14Z https://community.spotify.com/t5/Subscriptions/Lost-a-costumer/m-p/4735184#M115814 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/1952095">@alejandro9445</a>,&nbsp;and welcome to the community.</P><P>Hope you're doing great!</P><P>&nbsp;</P><P>Sorry to hear this.&nbsp;I’d recommend reaching out to Spotify for more help with this. You can find some more info <A href="https://www.spotify.com/about-us/contact/" target="_blank">here</A> on how to do this.</P><P>&nbsp;</P><P>Have a nice day <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Fri, 26 Apr 2019 02:25:30 GMT https://community.spotify.com/t5/Subscriptions/Lost-a-costumer/m-p/4735184#M115814 Billy-J 2019-04-26T02:25:30Z