topic Re: Change in Subscriptions

Change

Syed3 — Fri, 26 Apr 2019 16:11:41 GMT

Plan

Premium

Country

Saudi arabia

Device

S9+

Operating System

Android

My Question or Issue

Why is there a difference in things in different regions.

I cannot add family members to my premium account just because I live in Saudi Arabia. dont you think this is wrong.

Please try to make changes.

I love everything there is about spotify

Thanks

Re: Change

Bittencourt — Fri, 26 Apr 2019 18:58:15 GMT

Hi @Syed3, welcome to the community!

Can you please tell me what differences do you mean?

Currently in Premium for Family plan every member on the plan must reside at the same address and meet the minimum age and all other requirements in our Terms and Conditions.

Let me know if you have any other questions 🙂

Re: Change

Syed3 — Fri, 26 Apr 2019 19:02:43 GMT

I live in Saudi Arabia
[Image]

Re: Change

Bittencourt — Fri, 26 Apr 2019 19:04:49 GMT

Ok @Syed3, and do the members of your family live in the same address as you?

Re: Change

Syed3 — Fri, 26 Apr 2019 19:05:42 GMT

Yes they do

Re: Change

Bittencourt — Fri, 26 Apr 2019 19:08:18 GMT

Thanks for answering, @Syed3.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal (or invitation issues) of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps 🙂

Re: Change

Syed3 — Fri, 26 Apr 2019 19:12:42 GMT

I tried this
U dont know the limited stuff there is in Saudi Arabia
Spotify just became available for us
N as soon as I said Saudi Arabia the guy started sounding like their staff is beyond busy n will try to put a word for me

Re: Change

Bittencourt — Fri, 26 Apr 2019 19:26:28 GMT

Hey @Syed3,

I hope you can solve this issue as soon as possible. Please let me know if I can help you with anything else 🙂

Re: Change

Syed3 — Fri, 26 Apr 2019 19:50:42 GMT

Thanks 👍🏻👍👍🏿

Re: Change

Bittencourt — Fri, 26 Apr 2019 20:40:12 GMT

You're welcome 🙂