topic Re: Giftcard not working? in Subscriptions

Giftcard not working?

JimiOhisalo — Fri, 26 Apr 2019 19:53:28 GMT

Bought a 10€ giftcard from local shop to get spotify premium and when i tried to enter the code it said some kind of a error. I sent email also from this case.

Plan HELP

Free/Premium

Country

Finland

Device

Iphone 7

Operating System

ios

My Question or Issue

Re: Giftcard not working?

Loxer — Fri, 26 Apr 2019 20:12:37 GMT

Hey @JimiOhisalo, welcome to the Community.

Hope you're doing great!

I'd recommend checking this article for more help.

Thanks 🙂

Re: Giftcard not working?

JimiOhisalo — Fri, 26 Apr 2019 20:19:42 GMT

Ive checked that post but it didnt help me 😕

Re: Giftcard not working?

Loxer — Fri, 26 Apr 2019 20:24:10 GMT

Hey @JimiOhisalo,

Sorry that didn't help.

To confirm, have you already contacted support by email?

Thanks 🙂

Re: Giftcard not working?

JimiOhisalo — Fri, 26 Apr 2019 21:07:42 GMT

Yeah.

Re: Giftcard not working?

Loxer — Fri, 26 Apr 2019 23:19:55 GMT

Hey @JimiOhisalo,

Thanks for confirming that.

If you’ve not received a reply yet, just reply to the automated message you’ve gotten and an agent should be with you soon.

Hope it helps 🙂