Charged twice per month

Leonard145 — Tue, 30 Apr 2019 10:26:00 GMT

Plan

Premium

Country

Denmark

Device

Samsung Galaxy so plus

Operating System

Android

My Question or Issue

Hello, today I was charged twice for my subscription, it never happened before and I would like to ask you if you can take look at it ?

Re: Charged twice per month

Bittencourt — Tue, 30 Apr 2019 12:58:21 GMT

Hey @Leonard145, thanks for writing!

When you received two payments by Spotify on the same day, and this has never happened before, there are two possible reasons.

The first one is that one of the charges is a pre-authorization charge. Normally the pre-auth charge has a smaller amount of money and it should be away after a few business days.

If this isn't a pre-auth charge, then it’s possible that you hit the confirmation button in the subscription email twice and so a second transaction went through. Don't worry, this second charge will just get added to your account as if you "pre-paid" for an extra month. You can see this by visiting your subscription page and checking that your new payment time will be in around 2 months.

Let me know if it helps 🙂

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Charged twice per month

Re: Charged twice per month