topic Re: DOUBLE CHARGED in Subscriptions

DOUBLE CHARGED

syaroldd — Tue, 30 Apr 2019 17:14:16 GMT

Plan

Premium

Country

MALAYSIA

Device

OPPO F1S

Operating System

Android

My Question or Issue

you've been charging me double evEry month since last year. i quit 3 months ago and you still charging me.. twice every month!! What on earth is wrong with u??!!!!

i need my full refund ASAP!!

Re: DOUBLE CHARGED

Robert_W — Tue, 30 Apr 2019 17:27:11 GMT

Hi @syaroldd ,

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps!

Re: DOUBLE CHARGED

syaroldd — Tue, 30 Apr 2019 17:34:30 GMT

Thanks for your reply but it doesnt help. as far as i'm concerned, i have no two accounts, never requested to have to accounts, no issue of late payment or whatsoever.

the problem is, if i have two accounts, why both charges go to the same credit card? i would be stupid to open two accounts and charge both accounts to the same credit card

Re: DOUBLE CHARGED

Robert_W — Tue, 30 Apr 2019 17:45:42 GMT

Hi @syaroldd ,

In this case I would advise you to reach out to Spotify support directly via one of the ways here: email, Facebook or Twitter.

All the best.