topic Re: Charged double for several months in Subscriptions

Charged double for several months

Andrew91 — Thu, 02 May 2019 18:51:24 GMT

Plan

Premium

Country

Canada

Device

Iphone 6s

Operating System

Ios10

My Question or Issue

Charged double for several months, is there anyway to add that back to my credit card ?! I do not want a Spotify credit or whatever for extra months.

Thanks

Andrew

Re: Charged double for several months

A_Musicophile — Thu, 02 May 2019 22:16:09 GMT

Hi @Andrew91,

Seeing as you've been charged double, is it possible that you have two accounts active i.e. a solitary Spotify account and a Facebook-linked one? In regard to getting the money refunded, here is a link to Spotify's refund policy: https://support.spotify.com/account_payment_help/payment_help/refund-policy/

Best wishes!