topic Re: Charged twice on different days in Subscriptions

Charged twice on different days

blichnovszky — Thu, 02 May 2019 15:01:53 GMT

Plan

Premium

Country

France

My Question or Issue

I have been charged twice for a long time now: every 28th and 29th of the month. One charge comes to my Paypal accout, and the other directly to my credit card. I checked and I don't have other Premium subscriptions in any other accounts, and I don't have family members using my account(s).

Can you please help solve this?

Re: Charged twice on different days

Ethan_Moore004 — Thu, 02 May 2019 16:21:54 GMT

Hey 😃

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps!

Please Like!!!

If it works please please Mark as solution

Re: Charged twice on different days

blichnovszky — Thu, 02 May 2019 16:38:14 GMT

Hi,

No, I've checked all of that already and none of the cases correspond to mine.
I do not have multiple Premium accounts, my card details are fine in my account (hence being charged at all). What I don't understand is that I am charged once through my PayPal account and once on my credit card for the same subscription.

Re: Charged twice on different days

Robert_W — Fri, 03 May 2019 12:19:02 GMT

Hi @blichnovszky ,

Thanks for updating me.

In this case the best thing would be to contact Spotify by taking a look here:

https://support.spotify.com/account_payment_help/payment_help/how-can-i-contact-spotify/

All the best!

Re: Charged twice on different days

blichnovszky — Fri, 03 May 2019 12:22:08 GMT

Hi Rob,

Thanks, I'll try that.

Fingers crossed 🙂

Re: Charged twice on different days

Peter — Fri, 10 May 2019 13:37:57 GMT

Hey @blichnovszky.

Just wanted to follow up and see if the folks at Customer Support were able to help you solve your issue?

Let us know 😉