topic Re: Spofiy are still taking payments when it says spotify free in Subscriptions

Spofiy are still taking payments when it says spotify free

da_w3-mlk552n — Tue, 07 May 2019 19:57:27 GMT

My Question

Spoify are still taking payments from my bank even though when i log in my page it says spotify free that i have no subscription then it says that maybe its under another account but i only have 1 spofiy account how do i get them to stop taking the money

Re: Spofiy are still taking payments when it says spotify free

Luan — Tue, 07 May 2019 20:02:48 GMT

Hey, @da_w3-mlk552n

Welcome to Spotify Community and thanks for posting!

About your issue, I suggest that you be in touch with Customer Support, considering that you are sure that you don't have any other Spotify account on Premium.

Keep me updated on your case...

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

Re: Spofiy are still taking payments when it says spotify free

Jᴀᴄᴋ — Tue, 07 May 2019 20:11:06 GMT

Hey @da_w3-mlk552n to add on to what @Luan said,

Make sure you have not accidentaly created 2 accounts, and are still paying for 1 account. This seems to happen often.

Best,

Jack 🙂

Re: Spofiy are still taking payments when it says spotify free

Gabriellek1 — Tue, 07 May 2019 22:13:30 GMT

The same thing is happening to me

Re: Spofiy are still taking payments when it says spotify free

Luan — Tue, 07 May 2019 22:53:30 GMT

Hey, @Gabriellek1

Welcome to Spotify Community and thanks for posting too!

About your issue, just follow the instructions that I presented to @da_w3-mlk552n and also keep me updated on your own case.

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

Re: Spofiy are still taking payments when it says spotify free

Gabriellek1 — Tue, 07 May 2019 23:43:51 GMT

I did I think it’s another account but to change the password I have to go
to the email acc and I cant

Re: Spofiy are still taking payments when it says spotify free

Peter — Fri, 10 May 2019 12:51:28 GMT

Hey @Gabriellek1 - help's here 🙂

In that case, you should reach out to our Customer Support team here as @Luan suggested earlier - they'll help you change the email on the account.

Let us know how you get on 😉

Re: Spofiy are still taking payments when it says spotify free

JoshWobbles — Fri, 10 May 2019 15:13:14 GMT

Yea, Spotify's billing system is completely broken and since they refuse to even acknowledge the issues it will likely remain that way, this seems to be a common issue along with the one I am having where my subscription is set to be on the 17th of each month but they keep trying to draw money out of my account 11 or so days earlier. I only have 1 account and no other subscriptions in paypal.

Re: Spofiy are still taking payments when it says spotify free

Luan — Sun, 12 May 2019 04:18:06 GMT

Hey, @JoshWobbles

If you experience any payments issue, you can be in touch with us here in Community and we'll help to find the best solution for you.

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg