topic Re: Premium Duo; unable to add user in Subscriptions

Premium Duo; unable to add user

Pflanagan1963 — Sat, 11 May 2019 15:41:37 GMT

Every time I send the link to my wife for Premium Duo and she verifies our address, she gets an error. The error she continually gets is attached. When we click the link for help it sends her to a 404 page. We've tried to set it up numerous times, with the same result.

Re: Premium Duo; unable to add user

osornios — Sat, 11 May 2019 23:23:37 GMT

Hey @Pflanagan1963

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

Also, try in a different device (computer, tablet, etc.)

Hope it helps. 🙂

Re: Premium Duo; unable to add user

Pflanagan1963 — Sun, 12 May 2019 18:56:04 GMT

Hi,

Thanks for the suggestions. It is on a different device, but I will try the "incognito" mode.

Re: Premium Duo; unable to add user

Pflanagan1963 — Sun, 23 Jun 2019 21:09:20 GMT

I have tried all solutions that I have found on this community, and none have worked. It looks like I will have to cancel the Duo supscription as it is a waste of money.

Re: Premium Duo; unable to add user

osornios — Mon, 24 Jun 2019 20:49:39 GMT

@Pflanagan1963

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.