https://community.spotify.com/t5/Subscriptions/Premium-subscription-not-working/m-p/4747805#M116755 <P>&nbsp;</P><P><STRONG>Plan - Premium&nbsp;</STRONG></P><P><STRONG>Country - U.K</STRONG></P><P><STRONG>Device - Sony Xperia L3</STRONG></P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>I just recently changed phones from a Samsung to Sony and after changing my apps over I am having lots of trouble with the Spotify app. First of all it kept crashing every 30 secs but I think I have figured out how to stop this now as it hasn't done it for about 10 minutes now.&nbsp;</P><P>But it is still saying I need to upgrade to premium when I already have premium&nbsp;&nbsp;</P><P>I have tried everything that has been stated in previous posts about this problem and nothing has worked as it is still saying it and I cannot re-download all of my playlists.</P><P>It was working fine until now and I have checked my subscription it is up to date.&nbsp;</P><P>Can someone help please ??&nbsp;</P> Mon, 13 May 2019 19:07:32 GMT user-removed 2019-05-13T19:07:32Z https://community.spotify.com/t5/Subscriptions/Premium-subscription-not-working/m-p/4747805#M116755 <P>&nbsp;</P><P><STRONG>Plan - Premium&nbsp;</STRONG></P><P><STRONG>Country - U.K</STRONG></P><P><STRONG>Device - Sony Xperia L3</STRONG></P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>I just recently changed phones from a Samsung to Sony and after changing my apps over I am having lots of trouble with the Spotify app. First of all it kept crashing every 30 secs but I think I have figured out how to stop this now as it hasn't done it for about 10 minutes now.&nbsp;</P><P>But it is still saying I need to upgrade to premium when I already have premium&nbsp;&nbsp;</P><P>I have tried everything that has been stated in previous posts about this problem and nothing has worked as it is still saying it and I cannot re-download all of my playlists.</P><P>It was working fine until now and I have checked my subscription it is up to date.&nbsp;</P><P>Can someone help please ??&nbsp;</P> Mon, 13 May 2019 19:07:32 GMT https://community.spotify.com/t5/Subscriptions/Premium-subscription-not-working/m-p/4747805#M116755 user-removed 2019-05-13T19:07:32Z https://community.spotify.com/t5/Subscriptions/Premium-subscription-not-working/m-p/4747979#M116769 <P>Hey there&nbsp;@user-removed,</P><P>thanks for posting !</P><P>&nbsp;</P><P>At first and just to be sure you don't have a second account, please check out <A href="https://community.spotify.com/t5/Spotify-Answers/How-do-I-find-if-I-have-another-Spotify-account/ta-p/4737961" target="_self">this</A> help article.</P><P>&nbsp;</P><P>In addition, it'll be a good idea to read <A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_self">this</A> help page for further info.</P><P>&nbsp;</P><P>Let me know how it goes <span class="lia-unicode-emoji" title=":grinning_face_with_big_eyes:">😃</span></P> Tue, 14 May 2019 05:08:39 GMT https://community.spotify.com/t5/Subscriptions/Premium-subscription-not-working/m-p/4747979#M116769 OneByBoo 2019-05-14T05:08:39Z