Gift Card code doesn't work

user-removed — Wed, 15 May 2019 08:37:09 GMT

Plan

Free/Premium

Country

Malaysia

Device

(Samsung Galaxy J7 Prime)

Operating System

(Android)

My Question or Issue

Since I'm a student with no credit card, my source of Spotify Premium has been through the gift cards at my local 7-Eleven but the card I bought today has not allowed me to redeem my Spotify Premium and it has repeatedly claim that the code is invalid. I buy a gift card every month on time so I do not have to re-download all my songs again but I have exceeded the time and my account is no longer premium. I honestly don't see the point of going all the way to buy another card if this doesn't work anymore eventhough I use Spotify on a daily basis.

Re: Gift Card code doesn't work

Billy-J — Wed, 15 May 2019 10:12:37 GMT

Hey @user-removed, and welcome to the community.

Hope you're doing great!

Sorry to hear this. Let's check these things first to make sure you're entering this code correctly.

Check that the country registered to your account is the same as where the gift card was purchased.
Make sure you enter the code correctly. For example: try 0 (zero) instead of O, and I instead of l (lower case L).
If you bought your gift card from a store, it might not have been activated when purchased. Please return to the store and ask them to activate it.
Codes are not redeemable for Premium for Family or in conjunction with other discounts and promotions.

If none of that above helped, could you try redeeming your gift card using a different browser or incognito mode? If you're still having trouble, please send me a screenshot of the error message being shown (make sure to hide sensitive info when posting to the community).

Let me know how this goes 🙂

topic Re: Gift Card code doesn't work in Subscriptions

Gift Card code doesn't work

Re: Gift Card code doesn't work