topic Re: Spotify Starbucks Premium Membership in Subscriptions

Spotify Starbucks Premium Membership

murphyj115 — Wed, 15 May 2019 13:54:23 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I am a partner with Starbucks and this morning I woke to my Spotify premium gone, and just a free account in it's place. I tried redoing the Starbucks thing to get premium but it said I already had it. How do I get it back to normal?

Re: Spotify Starbucks Premium Membership

OneByBoo — Wed, 15 May 2019 15:02:39 GMT

Hey there @murphyj115,

thanks for posting !

Is it possible you have a second account ?

If so, please check out this help page for further info.

Let me know how it goes 😃

Re: Spotify Starbucks Premium Membership

kaitlingodwin — Wed, 15 May 2019 15:14:57 GMT

This has happened to at least three other people that I know of and it doesn't have anything to do with having multiple accounts. I only have one and it happened to me this morning as well. Tried the clean reinstall and that didn't change.

I know my app updated last night or early this morning, could it be linked to that update? When checking on the Starbucks/Spotify registration, it still states that I already have premium, but on both my phone and computer it's only operating as a "free" account.