topic Re: subscription is not working in Subscriptions

subscription is not working

user-removed — Wed, 15 May 2019 21:34:37 GMT

I got an email that I'm using premium for student but app shows it is free

I reinstall my app and restart my device

Re: subscription is not working

OneByBoo — Thu, 16 May 2019 04:48:43 GMT

Hey there @user-removed,

thanks for posting !

It might be that you have more than one account.

To make sure you don't, please check out this help page.

Let me know what you find 😃

Re: subscription is not working

Royth42 — Thu, 16 May 2019 08:22:39 GMT

Similar Problem, I upgrade to student premium. Works on pc but not on my phone. I have tried logging in and out, reinstalling app, and checking my subscription on my account. It says I should have it but it is still saying I have free version on phone. I do not have more than one account.